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Support Centre

Need help? We're here for you. Browse common questions or send us a message.

Email Support

Send us an email and we'll get back to you within 24 hours, Monday – Friday.

support@bookandgo.mt

Ticket Issues

Can't find your ticket or having trouble accessing your booking? Check your email or log in to your account to view all orders.

View My Tickets

For Organisers

Need help setting up your event, managing capacity, or configuring seating? Visit your dashboard or contact us.

Go to Dashboard

Privacy & Data

Questions about how we handle your personal data or want to exercise your GDPR rights? Read our Privacy Policy.

Privacy Policy

Frequently Asked Questions

Your ticket is emailed to the address you used at checkout. You can also log in to your Book&Go account and go to My Orders to view and download all your tickets.
Refund policies are set by each event organiser. Please check the event page for the specific refund policy, or contact us and we'll connect you with the organiser directly.
First, check your spam/junk folder. If it's not there, log in to your account to verify your order, then contact us at support@bookandgo.mt and we'll resend it for you.
Register as an organiser, create your event, add ticket types, and publish. Payments are processed via Stripe and paid out directly to you. Visit our registration page to get started.
Yes. All payment processing is handled by Stripe, a PCI-DSS Level 1 certified payment processor. Book&Go never stores your card details.
You can reach out to us at support@bookandgo.mt and we'll forward your query to the relevant organiser, or check the event listing for organiser contact details.

Send Us a Message

Fill in the form below and our team will respond within 1 business day.